卡耐基演講·二、在工作中加以運(yùn)用

溝通方法同樣會(huì)影響我們的工作，以下就這些方面來做一些簡單的討論。無論是銷售員、經(jīng)理、店員，還是總裁、社團(tuán)領(lǐng)袖；無論是教師、牧師、護(hù)士、醫(yī)生，還是律師、會(huì)計(jì)師、工程師，每個(gè)人都身負(fù)職責(zé)，需要向他人解釋自己專業(yè)領(lǐng)域里的知識(shí)，并給予職業(yè)性的指導(dǎo)，而是否能以清晰、簡明的語言來加以表達(dá)，通常是上司用來判斷職員能力的標(biāo)準(zhǔn)之一。從事“說明”工作的訓(xùn)練，能培養(yǎng)快速思考與敏捷用詞的技巧，這些技巧不僅應(yīng)用于正式的講演，而且可以為我們每個(gè)人所使用。最近在企業(yè)界、政府機(jī)構(gòu)和各職業(yè)組織中風(fēng)起云涌紛紛涌現(xiàn)出來的關(guān)于溝通交流的課程，更充分地說明了當(dāng)今商業(yè)和社會(huì)交流中，對清晰地進(jìn)行語言表達(dá)的需求。Now we enter the area of the communicative process as it affects our jobs. As salesmen, managers, clerks, department heads, group leaders, teachers, ministers, nurses, executives, doctors, lawyers, accountants, and engineers, we are all charged with the responsibility of explaining specialized areas of knowledge and giving professional instructions. Our ability to make these instructions in clear, concise language may often be the yardstick used by our superiors in judging our competence. How to think quickly and verbalize adroitly is a skill acquired in presenting speeches of information, but this skill is by no means limited to formal speaking-it can be used every day by every one of us. The need for clarity in business and professional speech today is highlighted by the recent spate of oral communications courses in industry, government, and professional organizations.