世界500強(qiáng)員工必用英文e-mail大全第三章 Unit 12-10 商品目錄更正的道歉

10. 商品目錄更正的道歉

商品目錄更正的道歉英文郵件范文1

Dear Ms Christina,

We have acknowledged your letter dated April 5 and are sorry to note your complaint about the wrong items in the catalogue.

Normally we are careful about this. The accident was due to our negligence. We extend our apologies for the inconvenience and loss this incidence has caused you, but we assure you that we will change the right item for the rest goods and make compensation to you because of the different price caused by the wrong price items.

Since we value your business, we would like to offer you a favorable discount in your next order with us. We look forward to receiving your further orders and assure you similar errors will not occur again.

Yours faithfully,

John Smith

親愛(ài)的克蕾斯丁娜女士：

我們收到您4月5日寄來(lái)的信。對(duì)給您造成的麻煩，我們深表遺憾。

一般情況下，我們對(duì)于收據(jù)發(fā)送問(wèn)題極為謹(jǐn)慎，此次意外純屬疏忽。我們對(duì)此事給您造成的不便和損失深感抱歉，但我們向您保證，對(duì)于余下商品，我們會(huì)予以更正，并且由于商品目錄問(wèn)題所引起的差價(jià)而讓您遭受的損失我們會(huì)給予賠償。

我們很看中與貴公司的合作，因此下次貴公司訂購(gòu)時(shí)我們將會(huì)提供優(yōu)惠的折扣。希望還能接到貴公司的訂單，我們保證今后此類事情不再發(fā)生。

約翰•史密斯

謹(jǐn)上

商品目錄更正的道歉英文郵件范文2

Dear Smith,

We have acknowledged your reply about our complaint. That was very nice you can pay attention to our complaint and give a suitable disposal to deal with it. We are satisfied with it.

We also hope that there will be a chance for us to cooperate with each other in the future and the error won't be happen again.

Yours faithfully,

親愛(ài)的史密斯：

你方針對(duì)我方投訴的回函已收悉。貴方能夠重視我們的問(wèn)題并且給出合理的解決方案，我們對(duì)此表示很滿意,也很感謝。

我們也希望將來(lái)能有機(jī)會(huì)再與貴公司合作，并且保證不會(huì)發(fā)生這類錯(cuò)誤再發(fā)生。

敬上

商品目錄更正的道歉英文郵件范文3

Dear Smith,

We have acknowledged your reply about our complaint. Thank you for your prompt attention but we are afraid we can not accept the disposal. We are requesting a 15% of the amount of the order to compensate our loss.

Yours faithfully,

親愛(ài)的史密斯：

你方針對(duì)我方投訴的回函已收悉。感謝你方的迅速關(guān)照，但是恐怕我們不能接受你方的處理方式。我們要求以貨款的15%作為賠償，彌補(bǔ)我方損失。

敬上