Working at the post office, I'm used to dealing with a moody public. So when one irate customer stormed my desk, I responded in my calmest voice, "What's the trouble?" "I went out this morning," she began, "and when I came home I found a card saying the mailman tried to deliver a package but no one was home. My husband was in all morning. He never heard a thing!" After apologizing, I got her parcel. "Oh, good," she gushed. "We've been waiting for this for ages." "What is it?" I asked. "My husband's new hearing aid."
我在郵局上班,對(duì)于顧客們的各種情緒早已習(xí)以為常了。所以,有一天當(dāng)一個(gè)生氣的顧客氣沖沖地來(lái)到我的工作臺(tái)時(shí),我還是非常平靜地問(wèn)她,“有什么問(wèn)題嗎?”“我早上上街了,”女顧客說(shuō),“我回到家的時(shí)候,我看到一個(gè)卡片,卡片說(shuō)郵遞員要給我們家送包裹,但沒(méi)人在家。可是我的丈夫整個(gè)早上都在家啊。他說(shuō)他什么都沒(méi)聽(tīng)到”。在表示了歉意之后,我把包裹給了她。“噢,太好了”,那位女顧客喜形于色。“我們等這東西都等多少年了!”“是什么好東西?”我問(wèn)。 “我丈夫的新助聽(tīng)器”。