新東方商務(wù)口語[14]:培訓(xùn)成果Training Results
Mr. Johnson: Can you tell me, Ms. Smith, about the training programs you initiated this year?
Smith女士,你能向我介紹一下今年你發(fā)起的培訓(xùn)計劃的情況嗎?
Ms. Smith: We ran a call center training service and language program to ensure that our customer service representatives are well trained.
我們開辦了電話中心服務(wù)培訓(xùn)和語言培訓(xùn),以保證服務(wù)人員受到良好的培訓(xùn).
Mr. Johnson: What’s the result?
成果如何?
Ms. Smith: We directly attribute an increase in our customer service feedback of 50% to the increase in language skills and training that our employees have received.
我們認為客戶服務(wù)反饋增加了百分之五十歸功于言語技巧培訓(xùn)和員工培訓(xùn).
Mr. Johnson: That seems very impressive. Good work!
成果很顯著。干得好。
Ms. Smith: Thank you, but I cannot take all the credit. Our employees have all worked very hard to increase their productivity level.
謝謝，但是功勞不是我一個人的。我們的員工工作都非常勤奮，提高了工作效率。
training program培訓(xùn)計劃
Initiate發(fā)起
Run 開辦
Attribute歸功于
productivity level工作效率
