商務(wù)英語(yǔ)播客 第62課:如何接電話(huà)
Today we’re talking about using the telephone. This is something we all do, but we don’t all do well.
今天我們來(lái)談下如何使用電話(huà)。我們都打電話(huà)，但是我們并不是各方面都做得很好。
Talking on the telephone has become an extremelyimportant part of business. You need to be able to answer a call professionally and create a good image of yourself and your company with only your voice. Having effective telephone skills leaves a goodimpression on your customers, clients, and colleagues. People are busy, so you want to be very clear, polite and organized.
在電話(huà)上交談已經(jīng)成為商務(wù)的重要組成部分。你需要專(zhuān)業(yè)地接電話(huà)并用你的聲音創(chuàng)造出良好的自我形象和公司形象。使用有效的電話(huà)交流技巧會(huì)給顧客，客戶(hù)及同事留下好的印象。人們都很忙，所以你要表達(dá)清晰，有禮貌且有條理。
In this lesson, we’ll begin by looking at a bad example of answering a call and taking message. We’ll discuss why it’s a bad example, and then we’ll go into a good example of answering a call. I’m sure you’ll see a clear difference.
在這節(jié)課中，我們先來(lái)看一個(gè)接電話(huà)和帶話(huà)做得不好的列子。我們會(huì)討論為什么做得不好，然后再聽(tīng)一個(gè)回電話(huà)的好的例子。你一定能看到兩者間的截然不同。
For our bad example, we’ll listen as Justin, an employee with Trivesco, calls a shipping company called Daneline. Justin is hoping to speak with Sylvie Petersen, but it is a receptionist named Amy who answers the phone.
在不好的例子中， Trivesco公司的雇員Justin給船運(yùn)公司 Daneline打電話(huà)。Justin希望和Sylvie Petersen通話(huà)，但是是接待員Amy接的電話(huà)。
Listening Questions – Bad Example
1. How would you describe Amy’s attitude?
2. Does Justin seem prepared?
Listening Questions – Good Example
1. What information does Amy include in her first sentence?
2. How does Mark Rand introduce himself?
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