商務(wù)口語(yǔ)天天說(shuō) 第84期 怎樣面對(duì)生氣的客戶

第一句：What's the matter?
怎么了?
A: Look! I've had enough.
聽(tīng)著!我受夠了!
B: What's the matter?
怎么了?
A: If you can't get this straightened out, I'm going to a different firm!
如果你們解決不了這個(gè)問(wèn)題，我就要去找另一家公司了!
第二句：I understand why you're angry, and believe me, we are doing everything in our power to work this out.
我理解您惱火的原因。請(qǐng)相信我，我們正盡一切所能解決這個(gè)問(wèn)題。
A: I understand why you're angry, and believe me, we are doing everything in our power to work this out.
我理解您惱火的原因。請(qǐng)相信我，我們正盡一切所能解決這個(gè)問(wèn)題。
B: Well, obviously, what you're doing is not good enough!
可是，很明顯，你們所做的還遠(yuǎn)遠(yuǎn)不夠!
A: If you could just give us a few more days, we should be able to get this problem ironed out.
如果你能給我們幾天時(shí)間，我們一定能把這個(gè)問(wèn)題解決好的。
客戶，就是幫助企業(yè)銷售產(chǎn)品、為企業(yè)賺錢的人。我們開(kāi)展客戶管理的實(shí)質(zhì)就是如何有效地運(yùn)營(yíng)客戶這些資金，對(duì)它進(jìn)行開(kāi)發(fā)、維護(hù)、運(yùn)用并使其增值。
其他表達(dá)法：
Could you tell me what the problem is, please?
您能告訴我是什么問(wèn)題嗎?
We will inform you of our decision as soon as possible.
我們會(huì)盡快通知我們的決定。