365天實(shí)用商務(wù)口語(yǔ) 第59期:售后服務(wù)

[00:00.17]The factory offers/gives a three-year warranty on this refrigerator. 這款冰箱廠家保修三年。 [00:05.29]All our washing-machines are guaranteed for 3 years. 我們的洗衣機(jī)都保修三年。 [00:08.34]The manufacturer offers free maintenance. 廠家提供免費(fèi)維修。 [00:09.47]After receiving your call. we'll visit you within 24 hours. 在接到您的電話后，我們會(huì)在24小時(shí)內(nèi)上門服務(wù)。 [00:12.44]Within five years, any non-intentional damage will be repaired free of charge. 在五年之內(nèi)，任何非故意的損壞我們都免費(fèi)維修。 [00:14.49]If there is any defect, you can exchange it. 如果有任何瑕疵缺陷，您可以拿來(lái)?yè)Q。 [00:15.51]We offer a one-week money-back guarantee. 我們保證在一周之內(nèi)可以退款。 [00:32.32]We have money-back guarantee. 我們保證可以退款。 [00:36.41]It can be refunded if there's something wrong. 如果有質(zhì)量問(wèn)題，可以退款。 [00:39.25]All goods purchased here can be delivered free. 凡在本店購(gòu)買的商品一律免費(fèi)送貨。 [00:43.33]You can't return it.because it's one day overdue. 不能退了，因?yàn)橐呀?jīng)過(guò)期一天了。 [01:06.00]Goods over this counter are non-refundable. 此柜臺(tái)商品不能退貨。 [01:08.05]We'll have it fixed for you. 我們幫您把它修好。 [01:46.46]If something goes wrong, simply make one toll-free call to the　hotline 24 hours a day. 如果出現(xiàn)了什么問(wèn)題，您只要撥打24小時(shí)免費(fèi)熱線電話就可以了。 [02:09.25]We can provide delivery service for you if you need it. 如果需要，我們可以為您提供送貨服務(wù)。 [02:13.38]Well, can you make sure that I can get it as soon as possible? 好的，你能否確認(rèn)我能盡快收到? [02:18.08]I'm sorry. We're in a busy period now, so it can't be delivered for 3 days. That is the absolute best we can do. 對(duì)不起，我們這段時(shí)間正忙，所以這三天都不可能送貨。這絕對(duì)是我們能為您提供的最好的服務(wù)了。 [02:26.17]Then, what is the earliest time it might come? 那最早能什么時(shí)候送來(lái)? [02:31.39]Around 8:00 this Wednesday is the soonest we can get it there. 我們最快這周三八點(diǎn)左右能送到。 [02:35.19]All right. By the way. how long is the term of service? 好的，順便問(wèn)一下，保修期是多長(zhǎng)時(shí)間? [02:40.51]Five years. Within five years, any non-intentional damage will be repaired free of charge. Just hold on to the agreement; that's your guarantee. 五年。在五年之內(nèi)，任何非故意的損壞我們都免費(fèi)維修。您只要保管好這份協(xié)議就行了，這是您維修服務(wù)的保證。 [02:52.36]And if there is any fault, may I return it? 如果有質(zhì)量問(wèn)題，我可以退貨嗎? [02:56.05]Goods from this counter are non-refundable, but can be exchanged within 14 days of purchase with the original receipt. 此柜臺(tái)商品不能退貨，不過(guò)十四天內(nèi)拿著原始收據(jù)可以換。 [03:04.35]OK. Thank you very much. 好的，非常感謝。

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