你們的產(chǎn)品有些問(wèn)題。
I'm sorry to hear that. It's hard to believe. What is the problem? We'll send a representative to check the cause. Please explain to him what the trouble is.
對(duì)這件事我很抱歉,真難以置信。問(wèn)題是什么呢?我們會(huì)派一位代表去檢查一下原因。請(qǐng)向他說(shuō)明問(wèn)題的所在。
AII right, but there seems to be a problem with the packing. The packing seems to be too crude.
好的,不過(guò)好像是包裝上有問(wèn)題。包裝看上去太粗糙了。
Is that so? Please accept our apologies for this problem.
是這樣嗎?如果是這個(gè)問(wèn)題,請(qǐng)接受我們的道歉。
representative n.代表,代理人 a.(of)有代表性的
apology n.道歉,認(rèn)錯(cuò),愧悔