英語(yǔ)商務(wù)電子郵件：道歉與補(bǔ)償 Apology and Remedy

道歉與補(bǔ)償 Apology and Remedy

經(jīng)典范文 Model

Subject：Blazer

Dear Mr. Zhu，

I am sorry the blazer we sent you was the wrong size. Such errors are rare, but unfortunately do occur from time to time.We have shipped you another blazer, which you should receive in a day or two.Please use the packing materials and the enclosed prepaid shipping label to send the original blazer back to us.

I hope you will also use the attached coupon, which will give you a 20%discount on your next purchase from our catalog.

Once again, we apologize for our error.

Regards，

Joe Lee

主題：運(yùn)動(dòng)夾克衫

親愛(ài)的朱先生：

非常抱歉，我們給您寄去的運(yùn)動(dòng)夾克衫尺碼不對(duì)。這樣的錯(cuò)誤很少見，但不幸的是它還是會(huì)偶爾發(fā)生。我們已經(jīng)給您寄出了另一件夾克衫，您應(yīng)該會(huì)在一兩天內(nèi)收到。煩請(qǐng)您用這個(gè)郵包的包裝以及內(nèi)附的郵資已付的郵單把原來(lái)的那一件夾克衫寄回給我們。

另外還給您奉上優(yōu)惠20%的購(gòu)物券，我衷心地希望您能在下一次訂貨時(shí)使用它。

再次為我們的錯(cuò)誤道歉。

此致

敬禮！

喬·李