英語商務電子郵件：（嚴重的）投訴 Complaint（Serious）

（嚴重的）投訴 Complaint（Serious）

經典范文 Model

Subject：Non-delivery of order

Dear Sir，

Your catalogue promises timely delivery, and my bank confirms that my money has been transferred to your bank account. However, Iam concerned because my order has not arrived after nine weeks.On November 12，I mailed an itemized order form requesting three reams of your recycled，#20 bond copy paper and two cases of long security envelopes in off-white.I requested that these items be shipped parcel post to my office in Shanghai.If the items have been shipped, please notify me and forward a tracking number.If the order was not shipped, please refund my money immediately.I have always had good luck ordering office supplies from you in the past, and I hope we can continue to do business.

Yours sincerely，

Ken Lom

主題：沒有到貨的訂購

敬啟者：

你們在商品目錄冊中承諾及時送貨，而且我的銀行也確認貨款已經轉到了你們的賬戶，但現(xiàn)在我很擔心，因為9個星期已經過去了，而我訂的貨還沒有送到。11月12日我寄出一張分項訂貨單，訂購了3令20磅重再生書寫復印紙和兩箱灰白色的長保密信封。我要求這些商品以包裹郵件的方式郵寄到我在上海的辦公室。如果這些商品已經發(fā)貨，請通知我，并給我一個查詢號碼。如果還沒有發(fā)貨，請馬上退還我的貨款。我過去一直有幸從你們那里訂購辦公耗材，并且還希望將來能繼續(xù)與你們做生意。

肯·洛美謹啟