熟悉辦公事務(wù)——和同事建立良好關(guān)系 Building Relationships with Coworkers

和同事建立良好關(guān)系　Building Relationships with Coworkers

和睦的同事關(guān)系（workplace relationships）可以讓你在上班時(shí)間心情愉快；糟糕的同事關(guān)系可能會(huì)令你無(wú)法專心，甚至把一些工作搞得一塌糊涂，夢(mèng)魘（nightmare）一般。一些交流的技巧可以幫助你和同事建立良好的關(guān)系。

首先，要友好，留心同事們的需要，樂(lè)于提供幫助和接受建議。

☉How’s it going?

怎么樣了？

☉How are you doing on（project）?Anything I can do to help?

在（項(xiàng)目）上做得怎么樣？有什么要我?guī)兔Φ膯幔?

☉How long have you worked here?

你在這里工作多久了？

☉What’s your plan for lunch?Care to join me?

你午餐怎么吃？愿意和我一起吃嗎？

☉I brought in some doughnuts for our coffee break.Would you like one?

我?guī)Я诵┨鹛鹑?，可以在喝咖啡休憩的時(shí)間吃，你想來(lái)一個(gè)嗎？

☉Let me know if I can help you with anything.

如果有什么我能幫忙的，盡管告訴我。

尊重你的同事

互相尊重是友好關(guān)系的基礎(chǔ)（foundation）。盡量避免冒犯（avoid offending）你的同事。當(dāng)然，如果碰上了極易得罪（easily offended）的人，那只能敬而遠(yuǎn)之了。

☉Please let me know if I’ve said or done anything to offend you.I can assure you, it was completely unintended.

如果我說(shuō)了什么冒犯你的話或者做了得罪你的事情，請(qǐng)一定要告訴我。我可以保證，那完全不是故意的。

☉I appreciate your work on（project）.I feel like I can learn a lot from you.

我非常欣賞你在（某項(xiàng)目）上的工作。我覺(jué)得從你身上可以學(xué)到很多。

☉Would you mind lending me a hand with……

您是否愿意幫我……

☉Don’t worry about Anna, she’s like that to everyone.Don’t take it personally.

別管安娜，她對(duì)誰(shuí)都那樣。不用在意。

☉Maybe he’s having a bad day.We should give him some space.

也許他今天心情欠佳，我們應(yīng)該多給他些空間。

☉Don’t hesitate to tell me if you don’t feel comfortable with……I’ll be happy to make special arrangements for you.

如果……讓你感覺(jué)不舒服，請(qǐng)直接告訴我，無(wú)需顧忌什么。我會(huì)很愿意為你做一些特別的安排。

別討論讓你的同事感覺(jué)不舒服的話題

個(gè)人隱私、健康問(wèn)題、政治、對(duì)工作或者個(gè)人生活的埋怨，都屬于應(yīng)該盡量避免的話題（fall under the heading）。因?yàn)榇蟛糠秩硕紩?huì)覺(jué)得這些話題是個(gè)人的隱私，不應(yīng)該在公共場(chǎng)合談及。如果有人和你聊起這些話題，你可以想辦法讓他知道你感覺(jué)不快，或者設(shè)法改變?cè)掝}（change the subject）。

A：I had to go to the doctor yesterday to check up on my heart. You know，

I've had this pain in my arm for the last few months. And I just got over the flu.So I still have a little cough.Well, I was worried about the cough being related to my diabetes, so I……

B：Wow, it sounds like you've had a lot of trouble with your health. I hope you feel better soon. So what were you saying about the marketing report?

A：我昨天不得不去找醫(yī)生檢查我的心臟。你知道，最近幾個(gè)月我胳膊這塊老是疼。而且我流感剛好，還有點(diǎn)輕微的咳嗽。我一直都挺擔(dān)心咳嗽會(huì)影響到我的糖尿病，所以我……

B：哇，聽起來(lái)你最近身體欠佳。希望你能盡快好起來(lái)。我想問(wèn)一下你對(duì)營(yíng)銷報(bào)告有什么看法？

別道聽途說(shuō)，散布流言

辦公室的流言蜚語(yǔ)（gossip）無(wú)非兩種：一種是小道消息（office grapevine），即通過(guò)非正常渠道獲得并在公司內(nèi)部流傳的消息；另外一種是虛假信息，或者即便是真的，也關(guān)系到個(gè)人隱私。無(wú)論哪種都應(yīng)避免。

A：Did you hear?Barbara, who works as a secretary for Bob Jones, just got divorced from her husband. And I heard from Sally in finance that the reason might have to do with something going on between Barbara and Bob.Can you believe that?

B：Uh……It's probably not any of our business anyway. We'd probably better focus on our work rather than talking about rumors which may be or may not be true.

A：你聽說(shuō)了嗎？芭芭拉，就是鮑勃·瓊斯的秘書，剛和她老公離婚了。而且我還聽財(cái)務(wù)的薩莉說(shuō)，好像跟芭芭拉和鮑勃的一些事有關(guān)。你信嗎？

B：嗯……這可能不關(guān)我們的事。我們最好還是少說(shuō)些是非不清的閑話，把注意力放在工作上。

總結(jié)

“關(guān)系”這個(gè)詞無(wú)論對(duì)哪種文化都有著特殊的意義，尤其是抬頭不見(jiàn)低頭見(jiàn)的同事關(guān)系。尊敬他人、樂(lè)于助人、真誠(chéng)待人；對(duì)那些性格古怪的人敬而遠(yuǎn)之；對(duì)于流言蜚語(yǔ)做到濁者自濁、清者自清。請(qǐng)相信：這樣做人，你的同事就沒(méi)有不喜歡你的理由了。

Words　單詞表

brief簡(jiǎn)介；短暫

coffee break飲咖啡的小憩

complete完成

diabetes糖尿病

doughnuts甜甜圈

fault錯(cuò)誤

helpful有幫助的

hesitate猶豫

marketing市場(chǎng)營(yíng)銷

mention提起，談起

offer提供

order訂單；訂購(gòu)

plan計(jì)劃

rough draft草圖

rumor謠言

several幾個(gè)

standoffish冷淡的；不友好的

swamped淹沒(méi)

Phrases　短語(yǔ)表

care to（do sth）在意/愿意（做某事）check up on檢查，校對(duì)

do something to offend（sb）做某事冒犯/得罪某人

Do you think I could=Can I我能否

figure it out弄明白，搞清楚

give（sb）some space給（某人）些空間

have a bad/good day度過(guò)壞的/好的一天

have a minute有空，有一分鐘（空閑）

How are you doing on（a project）……?在做（項(xiàng)目）……方面進(jìn)展如何？

just have to只需要

lend a hand幫個(gè)忙，伸把手

let（sb）know讓（某人）得知

none of our business不關(guān)我們的事

now that you mention it既然你提到了

be related to有關(guān)，和……有關(guān)系

be supposed to（do sth）應(yīng)該（做某事）

take（sth）personally介意（某事）

trouble with（sth）（某事上）遇到問(wèn)題/麻煩

實(shí)景對(duì)話1

A：Hi Jamie, how's it going?How are you doing on the office orders?

Anything I can do to help?

B：I'm doing okay, thanks. The office orders are almost completed.In fact……

there……I'm done. Thanks for offering to help.What's your plan for lunch?Care to join me?

A：I'm not hungry, actually. I brought in some doughnuts for our coffee break. I've eaten several of them already！Would you like one?

B：Uh, maybe later. You know, I was going to ask you about the work you did on the Martin account. Do you think I could get a copy of the brief?I think it would be helpful to me.

A：Oh, sure. I can give you a copy of it.Just let me know if I can help you with anything else.

B：Now that you mention it, would you mind lending me a hand with the marketing report?I am supposed to give the rough draft to Anna, but……

A：Don't worry about Anna, she's like that to everyone. Don't take it personally.

B：How did you know what I was going to say?I worried whether or not I said something to offend her because she has always been so standoffish to me.

A：How long have you worked here?If you haven't realized by now, you'll just have to figure it out. She just has good days and bad days.Maybe today she's having a bad day.We should give her some space.

A：你好，杰米，還好嗎？辦公訂單做得怎么樣？有什么要我?guī)兔Φ膯幔?

B：做得挺順利的，謝謝。辦公訂單差不多都完成了。事實(shí)上……就差……我做完了。謝謝你愿意幫我。你午餐怎么吃？愿意和我一起吃嗎？

A：其實(shí)，我不餓。我?guī)Я诵┨鹛鹑υ诳Х刃蓓瑫r(shí)間吃，我已經(jīng)吃了一些了，你來(lái)一個(gè)嗎？

B：一會(huì)兒再說(shuō)吧。你知道，我來(lái)是想問(wèn)一下你做的有關(guān)馬丁賬戶方面的事情。

能給我一份概要的復(fù)印件嗎？對(duì)我可能有幫助。

A：哦，當(dāng)然。我可以給你一份復(fù)印件。如果有什么我能幫忙的，盡管告訴我。

B：既然說(shuō)到這兒了，能再幫我看一下市場(chǎng)報(bào)告嗎？我得給安娜一份草稿，但是……

A：別管安娜，她對(duì)誰(shuí)都那樣。不用在意。

B：你怎么知道我要說(shuō)什么？我還擔(dān)心是不是我說(shuō)了什么冒犯她的話，她總是對(duì)我愛(ài)搭不理的。

A：你在這里工作多久了？如果到現(xiàn)在你還沒(méi)有意識(shí)到的話，那你就真該搞明白了。她時(shí)好時(shí)壞，也許今天她又心情欠佳。我們應(yīng)該多給她些空間。

實(shí)景對(duì)話2

A：Hi, Anna……Do you have a minute?I wanted to discuss something with you.

B：Well, I'm very busy.I have been so swamped.You know, I had to go to the doctor yesterday to check up on my heart. You know, I've had this pain in my arm for the last few months.And I just got over the flu.So I still have a little cough.Well, I was worried about the cough being related to my diabetes, so I……

A：Wow, it sounds like you've had a lot of trouble with your health. I hope you feel better soon. Anyway, what I want to ask you about is the marketing report.Have you finished looking it over yet?

B：Well, if that's all you wanted to know. I can't say whether I have or not.

You know, it's not my fault that the secretary puts things in the wrong places！

A：So you're saying you haven't had a chance to look at the report yet?

B：Nope.

A：Anna, I sense that our communication hasn't been so effective. Please let me know if I've said or done anything to offend you. I can assure you, it was completely unintended.Don't hesitate to tell me if you don't feel comfortable with reviewing the reports.I'll be happy to ask someone else to do it.

B：Who else were you going to get to do it?

A：Barbara could do it.

B：Barbara?Bob Jones'secretary?Did you hear?Barbara just got divorced from her husband. And I heard from Sally in finance that the reason might have to do with something going on between Barbara and Bob.Can you believe that?

A：Uh……It's probably not any of our business anyway. We'd probably better focus on our work rather than talking about rumors which may be or maynot be true.

A：嗨，安娜……有空嗎？我想和你聊聊。

B：嗯，我挺忙的，都有些應(yīng)接不暇了。你知道，我昨天不得不去找醫(yī)生檢查我的心臟。最近幾個(gè)月我胳膊這塊老是疼。而且我流感剛好，多少有些輕微的咳嗽。我一直都擔(dān)心咳嗽會(huì)影響到我的糖尿病，所以我……

A：哇，聽起來(lái)你最近身體欠佳。希望你能盡快好起來(lái)。不過(guò)，我就是想問(wèn)一下你有關(guān)營(yíng)銷報(bào)告的事。你已經(jīng)看完了嗎？

B：哦，如果那就是你想知道的。我不能說(shuō)我完成了沒(méi)有，你知道秘書把東西放錯(cuò)地方了，這可不是我的錯(cuò)！

A：你的意思是說(shuō)你還沒(méi)來(lái)得及看報(bào)告？

B：沒(méi)呢。

A：安娜，我感覺(jué)我們之間的交流一直都不順暢。如果我說(shuō)了什么冒犯你的話或者做了得罪你的事，請(qǐng)一定要告訴我。我可以保證，那完全不是故意的。如果審核報(bào)告讓你感覺(jué)不舒服，請(qǐng)無(wú)需顧忌什么，直接告訴我。我會(huì)很樂(lè)意換別的人來(lái)做。

B：你打算叫誰(shuí)來(lái)做？

A：芭芭拉能做。

B：芭芭拉？鮑勃·瓊斯的秘書？你聽說(shuō)了嗎？芭芭拉剛和她老公離婚了。而且我還聽財(cái)務(wù)的薩莉說(shuō)，好像跟芭芭拉和鮑勃的事有關(guān)。你信嗎？

A：嗯……這可能不關(guān)我們的事。我們最好還是少說(shuō)些是非不清的閑話，把注意力放在工作上。