商務(wù)英語(yǔ)口語(yǔ)會(huì)刊NO.136

公共關(guān)系——保修問(wèn)題解釋

1.Cause of the warranty problem 保修問(wèn)題的原因

A: What is the root cause of the warranty problem?

B: It was a faulty wire harness. We will fix it for free.

A：這次保修問(wèn)題的根源在哪里？

B：是一個(gè)線(xiàn)束有問(wèn)題，我們會(huì)免費(fèi)修好。

2.Compensation to customers 對(duì)客戶(hù)的補(bǔ)償

A: Is there any compensation to customers?

B: Just free repair for the problem.

A：對(duì)客戶(hù)有什么補(bǔ)償嗎？

B：只提供對(duì)此故障的免費(fèi)維修。

3.Recall 召回

A: The recall can hurt a company very much.

B: That is why the development engineers need to be very careful.

A：召回對(duì)一個(gè)公司的傷害會(huì)很大。

B：這就是為什么開(kāi)發(fā)工程師一定要非常小心。

4.Tire replacement 更換輪胎

A: Have you had the tire replacement?

B: I did. It‘s still under warranty. I paid half of the costs.

A：你換輪胎了嗎？

B：換了，還在保修期內(nèi)，所以我承擔(dān)一半的費(fèi)用。

5.Warranty scope 保修范圍

A: What is your warranty scope for this car model?

B: We only have warranty on power train.

A：這種車(chē)型的保修范圍是怎樣的？

B：我們只對(duì)傳動(dòng)系統(tǒng)保修。