滴滴順風(fēng)車“復(fù)活” 運營時間引發(fā)爭議后又改了

圖片來源：視覺中國

The trial of the hitchhiking service will start in the cities of Harbin, Taiyuan, Shijiazhuang and Changzhou from Nov 20 and cover Shenyang, Beijing and Nantong from Nov 29, Didi said.

滴滴表示，順風(fēng)車服務(wù)將于11月20日起在哈爾濱、太原、石家莊以及常州，11月29日起在沈陽、北京和南通開始試運營。

順風(fēng)車(ride sharing/hitchhiking service)只是網(wǎng)約車平臺提供的眾多服務(wù)之一，其他還包括專車(tailored taxi service)、快車(fast ride)、出租車(taxi hailing)、單車(bike sharing)、代駕(chauffeuring)、自駕租車(car rental)等。

方案提到，試運營期間，將在上述7個城市首先提供5時至23時(女性5時至20時)、市內(nèi)中短途(50公里以內(nèi))的順風(fēng)車平臺服務(wù)。試運營期間，不收取信息服務(wù)費。

不過，方案中關(guān)于女性乘客使用時間問題卻引發(fā)了爭議。

當(dāng)天下午，滴滴回應(yīng)稱：

The relaunch is only a trial in limited regions, and that the hitchhiking service will continue to improve in line with feedback from the public.

目前公布的是順風(fēng)車小范圍試運行方案，未來正式上線的方案，將根據(jù)社會各方的意見反饋不斷完善。

滴滴出行總裁柳青也在微博致歉:

11月7日晚，滴滴發(fā)布公告決定對順風(fēng)車試運營規(guī)則進(jìn)行調(diào)整。

The company said that it would offer Hitch service from 5 am to 8 pm for all users during the trial period.

滴滴表示，試運營期間，對所有順風(fēng)車用戶提供服務(wù)的時間均調(diào)整為5時-20時。

"The change of the service time to between 5 am to 8 pm might not be the perfect solution. But it's the optimal choice after taking all conditions into consideration," the company said in a statement.

該公司在聲明中表示，“試運營時間調(diào)整為5點至20點一定不是最完美的方案，但確實是我們在各種條件下權(quán)衡做出的選擇。”

至于為何不將服務(wù)時間統(tǒng)一調(diào)整至23時，滴滴在公告中也進(jìn)行了解釋。

The company said it had considered prolonging the Hitch service to passengers of both genders until 11 pm. But it said that during the time it was operating Hitch, it had seen a big increase in passenger complaints after 8 pm, so it decided on the more conservative operating hours for the test period.

滴滴表示，也曾考慮過將運營時間統(tǒng)一調(diào)整為23點，但是根據(jù)順風(fēng)車過往安全投訴數(shù)據(jù)統(tǒng)計，20點以后的乘客投訴數(shù)量會激增，因此決定在試運營期間采用更加保守的方案。

【相關(guān)詞匯】

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拼車 car pooling

叫車軟件 car-hailing app