高效組織會議——集思廣益 Team Brainstorming

集思廣益　Team Brainstorming

集思廣益能催生大量未經(jīng)深加工（unedited）的想法。這個(gè)過程追求的是創(chuàng)造力。在尋求創(chuàng)造性解決方案和創(chuàng)新意識（innovate）的過程中，可以把完美主義的態(tài)度暫時(shí)放一邊。探討在先，組織完善（organize and perfect）在后。

會議開始，主持人應(yīng)鼓勵(lì)大家發(fā)言。

☉Let’s talk about how to solve our problem.

我們來討論一下該怎么解決我們的問題。

☉Anyone have any good ideas about how to address this issue?

誰有什么好辦法來解決這個(gè)問題？

☉Let’s take a minute to brainstorm this issue.

讓我們花些時(shí)間在此問題上集思廣益。

☉I want everyone to put their two-cents in.

我希望每個(gè)人都能表達(dá)自己的觀點(diǎn)。

☉Let’s get creative, people！

各位！讓我們開動(dòng)腦筋吧！

☉What do you think we should do about……?

對于……你們有什么想法？

如何開始

選出（delegate）一人或多人來負(fù)責(zé)在掛圖或白板上做記錄。鼓勵(lì)組員或隊(duì)員

無論從何處講起（start anywhere）都可以。鼓勵(lì)他們積極思考，自由發(fā)言。

☉Jamie and Terry, can I get you two to act as scribes for today’s brainstorming session?Here, take a dry-erase pen.

杰米和特里，能否勞煩二位在今天的討論會上扮演速記員的角色？在這里拿一支白板筆。

☉Larry’s taking the notes, everyone speak up so he can hear you.

拉里負(fù)責(zé)記錄，每個(gè)人發(fā)言都要大聲點(diǎn)，以便他能聽清。

☉Any possible answer is good.Let us know what you’re thinking.

任何有可能性的答案都是好的。讓我們了解了解你們是怎么想的。

☉Let’s get started.Who has the first idea?Let’s keep them coming, guys！

我們開始吧。誰先發(fā)言？各位，讓我們積極踴躍些！

☉Thanks, Lucy.Great idea.What else we got?

謝謝，露西。好想法。還有別的意見嗎？

☉Don’t worry about feasibility.Just tell us your ideas.

不用擔(dān)心可行性。告訴我們你的想法就行。

謝絕批評

批評，即便是出自善意也會將創(chuàng)意思維扼殺在搖籃中（Criticism, even well-meant, kills creativity）。在集思廣益討論會（brainstorming session）期間，不允許有任何形式的批評存在，“深加工”的過程可以放在會后。無論什么想法，即便是有些怪異（weird），都應(yīng)該“來者不拒”。不必在意任何的拼寫、發(fā)音或語法的錯(cuò)誤?！澳鞘莻€(gè)很蠢的主意”這種話千萬不能說。會后找時(shí)機(jī)再討論這些想法的價(jià)值。

A：What if we solved this problem by offering employee incentives?

B：I don't think that would work. It'd be too difficult to administer.

C：Wait a second, Bill. Save the criticism for later.Jill, keep those ideas coming. Employee incentives sound great.

A：通過給員工發(fā)獎(jiǎng)金的辦法來解決這個(gè)問題怎么樣？

B：我覺得那行不通，操作起來太困難了。

C：等一下，比爾。先別急著批評。吉爾，請繼續(xù)闡述你的想法。員工獎(jiǎng)金聽起來不錯(cuò)。

數(shù)量VS質(zhì)量

記錄下的想法越多越好。集思廣益討論會的目的在于在有限的時(shí)間內(nèi)形成（generate）盡可能多的主意。為了提高記錄的完整性，可以使用些縮寫語（abbreviations）。總之，要積極促成思想的自由跳躍。

☉Good idea, Taylor！What else can you come up with?

好主意，泰勒！還有什么好主意嗎？

☉Thanks for your contribution, Peggy.Can anyone else think of something along those lines?

佩吉，非常感謝你的建議。還有誰對此有別的想法？

☉I like what Barbara just said, let’s keep that idea going.

我認(rèn)可芭芭拉剛才表述的。讓我們繼續(xù)討論這個(gè)想法。

☉John just mentioned letting Human Resources handle things.Who else has a different idea?

約翰剛才提到由人力資源部來處理這些事。誰有不同意見？

組織

創(chuàng)意階段之后緊跟著組織階段。讓參與人員將類似的內(nèi)容歸類（belongtogether），然后把集思廣益所得到的主意分成3到7類，對每一類（category）進(jìn)行命名。分類結(jié)束后，總結(jié)展示成果，并對大家的辛苦工作表示感謝和祝賀（congratulate them）。

☉Thanks everyone for your contributions.Let’s take a look to see how they all fit together.

感謝大家的建議，我們來將它們組合一下。

☉Mary, Tom, Larry……Can you spearhead putting the ideas on the board onto three different lists. Try to organize them a bit.

瑪麗、湯姆、拉里……你們能否帶頭把這些想法分成不同的三組寫到白板上。試著把它們組織一下。

☉Thanks everyone for putting your ideas forward！Let’s take a look and see what we've got.

感謝各位能夠各抒己見。讓我們看看都有哪些收獲。

總結(jié)

所謂集思廣益就是要暢所欲言，出謀劃策?！叭收咭娙剩钦咭娭??！敝卦趧?chuàng)新，出的主意可以不專業(yè)、可以不夠完美，但絕不可以妄加評判，尤其是在會議上。只有這樣大家才能踴躍發(fā)言、自由暢談。所有想法都應(yīng)當(dāng)記錄下來，認(rèn)真分類，之后逐項(xiàng)加以討論。

Words　單詞表

administer管理

authorize授權(quán)，批準(zhǔn)

demand要求，需求

excuse借口

expect期待，盼望

incentive獎(jiǎng)勵(lì)，激勵(lì)

increase增長

issue問題；議點(diǎn)

morale士氣；民心

offer提供；報(bào)價(jià)

overtime超時(shí)

prompt提示

socialize社交，交際

sponsor贊助商

tardiness拖延，遲到

unfair不公平

Phrases　短語表

act as scribe擔(dān)任書記員/抄寫員

address an issue應(yīng)付/處理這個(gè)問題

agree with（sb）同意（某人）

come up with想出

compensate for（sth）補(bǔ)償（某事）

deal with處理

dry-erase pen白板筆

have problems with在（某方面）有問題

keep（sth）coming繼續(xù)（某事）提出

lunch break午餐休息

keep the midnight oil burning熬夜，開夜車

let（sb）handle（things）讓（某人）掌握（某事）

put（sth）forward假設(shè)（某事），假想（某事）

work at home在家工作

put in long hours花費(fèi)很長時(shí)間

put in your two-cents表達(dá)你的想法

spearhead先鋒

take notes記筆記

take work home（with you）（你）把工作帶回家

work overtime加班

實(shí)景對話1

A：One issue we have to discuss today is how to deal with something we've had increasing problems with here in the office. That is increasing tardiness among the staff.I realize that many of you put in long hours of overtime and sometimes keep the midnight oil burning all the way until the wee hours of the morning some days.But I feel it's become an excuse.We have to come up with a way to keep our office staff prompt.Let's talk about how to solve our problem.Anyone have any good ideasabout how to address this issue?

B：I think it's unfair to expect someone to work overtime until 2：00 or 3：00

am, and then demand they show up promptly at 9：00 am the next morning.

A：I am sure many people agree with you. Let's take a minute to brainstorm this issue. I want everyone to put their two-cents in.Jamie and Terry, can I get you two to act as scribes for today's brainstorming session?Here, take a dry-erase pen.Let's get started.Who has the first idea?

C：What if we offered a longer lunch break to compensate for the late night hours?

A：Good idea, Taylor！What else can you come up with?Let's get creative， people！

D：Could the company authorize some people to work at home, if they have a project that will make them work so late at night?

E：What if we solved this problem by offering employee incentives?F：I don't think that would work. It'd be too difficult to administer.

A：Wait a second, Bill. Save the criticism for later.Jill, keep those ideas coming. Employee incentives sound great.Any possible answer is good.Let us know what you're thinking.

A：我們今天要討論一個(gè)導(dǎo)致辦公室中諸多麻煩的現(xiàn)象，那就是員工中日益嚴(yán)重的遲到問題。我了解到你們當(dāng)中很多人都加班加點(diǎn)，有時(shí)候熬夜到凌晨好幾點(diǎn)。但是我覺得這已經(jīng)變成遲到的借口了。我們必須找出一個(gè)能保證辦公室職員準(zhǔn)時(shí)準(zhǔn)點(diǎn)來上班的方法。我們來討論一下該怎么解決這個(gè)問題，誰有什么好辦法能解決這個(gè)問題？

B：我覺得要求某人工作到凌晨兩三點(diǎn)，第二天早上9點(diǎn)準(zhǔn)時(shí)上班有些不公平。

A：我肯定很多人都和你的意見一致。讓我們花些時(shí)間在此問題上集思廣益，我希望每個(gè)人都能表達(dá)自己的觀點(diǎn)。杰米和特里，能否勞煩二位在今天的討論會上扮演書記員的角色？在這兒拿一支白板筆。我們開始吧。誰先發(fā)言？

C：我們提供稍長一些的午餐休息時(shí)間來補(bǔ)償晚上加班怎么樣？

A：好主意，泰勒！還有什么好主意嗎？各位！讓我們開動(dòng)腦筋吧！

D：如果有些項(xiàng)目，大家不得不工作到那么晚，那公司是否可以授權(quán)這些人在家工作？

E：通過給員工發(fā)獎(jiǎng)金的辦法來解決這個(gè)問題怎么樣？

F：我覺得那行不通，操作起來太困難了。

A：等一下，比爾。先別急著批評。吉爾，請繼續(xù)闡述你的想法，員工獎(jiǎng)金聽上去不錯(cuò)，無論什么回答都是好的。讓我們了解了解你是怎么想的。

實(shí)景對話2

A：Larry's taking the notes, everyone speak up so he can hear you. What do you think we should do about improving customer service?John just mentioned letting Human Resources handle things. Who else has a different idea?

B：We could pull in some outside customer service training. Or maybe get the department heads signed up for some customer service workshops.

A：Thanks for your contribution, Peggy. Can anyone else think of something along those lines?

C：Maybe it's just a matter of improving company morale. If the workers are happier, they will be nicer to the customers.

A：I like what Barbara just said, let's keep that idea going.

B：Well, if we wanted to improve company morale, one thing we could do is sponsor more outside events and activities for employees to socialize outside of work.

D：Yeah, like maybe a sport's team or an enrichment class or something. E：That would be fun.

A：Thanks everyone for putting your ideas forward！Let's take a look andsee what we've got. Mary, Tom, Larry……Can you spearhead putting the ideas on the board into three different lists. Try to organize them a bit.

A：拉里負(fù)責(zé)記錄，每個(gè)人發(fā)言都要聲音大點(diǎn)，以便他能聽清。對于我們提升客戶服務(wù)你們都有什么想法？約翰剛才提到說由人力資源部來處理這些事，誰有不同意見？

B：我們可以請人來做客戶服務(wù)培訓(xùn)，或者讓部門領(lǐng)導(dǎo)參加客戶服務(wù)培訓(xùn)。

A：佩吉，非常感謝你的建議。還有誰對此有別的想法？

C：也許只需要提高公司的士氣。如果員工們都很開心，那他們對客戶也會更好。

A：我認(rèn)可芭芭拉剛才表述的。我們來繼續(xù)討論。

B：那如果我們要提高企業(yè)的士氣，有一件事情我們可以做，那就是舉辦更多的員工戶外活動(dòng)來促進(jìn)交往。

D：是的，比如組織運(yùn)動(dòng)隊(duì)或者豐富才能的課堂，或是其他的。

E：那會很有意思。

A：感謝各位能夠各抒己見。讓我們看看都有哪些收獲?，旣?、湯姆、拉里……你們能否帶頭把這些想法分成不同的三組寫到白板上。試著把它們組織一下。